Customer Success Manager

Remote: NA business hours
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Veloce Corporation is growing at a fast pace. Our relationship with Salesforce and their ecosystem of delivery partners is blossoming. The opportunity for Veloce is massive, and the market is desperately looking for the CPQ functional gaps to be filled.

The Customer Success Manager (CSM) is Veloce’s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Veloce customers and take a team-based approach to helping customers succeed with Veloce. You will work directly with customers to enhance their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels.  You will be accountable for the overall customer wellbeing by monitoring customer health, driving customer adoption, supporting the billable areas of the business, and acting as an escalation point for customer issues.

Position Requirements

  • 3 - 5 years in a customer facing services role (consulting and/or account management) that includes issue resolution and escalation management at both the business owner and executive levels
  • At least 3 years of functional domain expertise with CPQ solutions
  • Consulting experience either as an internal consultant or with a consulting/software company desired
  • Proven account management/strategic planning experience
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management)
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
  • Ability to travel up to 25% (post Covid)
  • Project management experience with a CPQ system implementation is desired


  • Establishing a trusted advisor relationship across the customers organization, from Executive Sponsors to Day to Day contacts, that works to ensure customers are getting value from our products and services
  • Acting as a liaison between product management and the customer with a focus on communicating the Veloce innovation roadmap and how the roadmap will influence customer activities
  • Developing success plans for customers that outline their critical success factors, metrics for success, manage open and potential issues, and provide recommendations
  • Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments
  • Monitoring and facilitating the customer’s adoption of our solution features and their overall business needs as they relate to our products
  • Leveraging customer relationships as needed for prospect references

Life as a Customer Success Manager

You will receive initial training to gain deeper knowledge of Veloce products and services. After that, we will onboard you to manage existing client accounts one by one, aiming to have you fully take over and self-sufficiently manage multiple client accounts.

You will set a roadmap for each of your accounts and work with the Veloce team to meet it. Much of your time will be spent in customer meetings and reviews. You will also regularly communicate with Veloce delivery team to meet your customers' needs. Your performance will be evaluated based on customer satisfaction targets and other defined Key Performance Indicators(KPIs). 

Veloce solves problems that other CPQs can't and clients often come to us after multiple failed attempts with other CPQ providers. We don't just sell them hope or demo features, we actually give them solutions that exist today. This is the most rewarding part of our work.
Luigi Aditiarama
VP of Product

Ready to join the team?

If you think you could be a great fit for our team, then don’t hesitate and apply for the position right now

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