Veloce Corporation is growing at a fast pace. Our relationship with Salesforce and their ecosystem of delivery partners is blossoming. The opportunity for Veloce is massive, and the market is desperately looking for the CPQ functional gaps to be filled.
The Customer Success Manager (CSM) is Veloce’s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Veloce customers and take a team-based approach to helping customers succeed with Veloce. You will work directly with customers to enhance their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by monitoring customer health, driving customer adoption, supporting the billable areas of the business, and acting as an escalation point for customer issues.
You will receive initial training to gain deeper knowledge of Veloce products and services. After that, we will onboard you to manage existing client accounts one by one, aiming to have you fully take over and self-sufficiently manage multiple client accounts.
You will set a roadmap for each of your accounts and work with the Veloce team to meet it. Much of your time will be spent in customer meetings and reviews. You will also regularly communicate with Veloce delivery team to meet your customers' needs. Your performance will be evaluated based on customer satisfaction targets and other defined Key Performance Indicators(KPIs).
If you think you could be a great fit for our team, then don’t hesitate and apply for the position right now