You will receive initial training to gain deeper knowledge of Veloce products and services. After that, your colleagues will onboard you to manage our Customer Support portal where you will help answer existing clients' support requests. You will be progressively introduced to different clients and the specifics of their setup before fully joining an account's support team.
Most of your time will be spent clarifying the issues raised, proposing potential solutions and working with the Veloce team to find the best possible option to help the client if the issue raised does not have a standard resolution. Usually support requests come from clients' system administrators who understand technical language
The best product to support is one that actually helps the client. We never miss our chance to follow up. At Veloce, you will be empowered to treat the client well and involve them at every step of the resolution.
If you think you could be a great fit for our team, then don’t hesitate and apply for the position right now